Frequently Asked Questions

Yes. Products currently available for purchase are displayed on taitiy.com. Availability may vary by style, color, and material.

If a product is temporarily out of stock or available for preorder, we will note this on the product page or email you with an estimated restock date.

Taitiy focuses on furniture that brings beauty and function to often overlooked spaces in the home, including:

• Freestanding coat racks
• Shoe benches
• Side tables and coffee tables
• Bookshelves
• Desks
• Sofas and seating
• Storage furniture for small spaces
• Other home furnishings

Please refer to our website for the products currently available.

Materials vary by product. Some pieces are made with natural rubberwood, while others may include solid wood, engineered wood, metal hardware, upholstery, PVC leather, or other materials.

Before purchasing, please review the materials and product details on the individual product page.

Before ordering, review the dimensions on the product page and measure the space where you plan to place the furniture.

We recommend allowing for:

• Doorway, hallway, and stairway clearance
• Baseboards and wall trim
• Space needed for assembly
• Clearance for drawers, doors, rotating parts, or casters
• Comfortable walking space around the furniture

Lifestyle images show styling ideas and may not accurately represent the product's scale in a particular room.

We make every effort to display product colors accurately. However, screen settings, room lighting, and natural wood variation may affect how a piece looks in person.

Natural wood grain, color, and texture can vary slightly. These variations are part of the character of natural materials and are not considered defects.

Unless the product page specifically states that an item is suitable for outdoor use, Taitiy furniture is intended for indoor use only.

Rain, direct sunlight, high humidity, and extreme temperatures may damage the finish or structure.

Weight capacities vary by product. Please check the specifications or weight capacity information on the individual product page.

Distribute weight evenly and do not exceed the stated limit.

No. You can check out as a guest.

Creating an account makes it easier to view your order information and manage future purchases.

Taitiy currently accepts PayPal and credit cards. You can select either payment method at checkout.

Your selected payment method will be charged when your order is successfully placed. After checkout, you will receive an order confirmation email.

If you need to change or cancel an order, email support@taitiy.com as soon as possible with your order number and request.

We will do our best to help if the order has not yet entered warehouse processing. Changes or cancellations cannot be guaranteed once an order is being prepared, has shipped, or is in transit.

Please contact our customer support team as soon as possible.

We may be able to update the address before the order ships. Once it has shipped, an address change may not be possible or may result in additional carrier charges.

First, check your spam and promotions folders and make sure the email address entered at checkout is correct.

If you still cannot find the email, contact support@taitiy.com and provide:

• The name used to place the order
• The shipping address
• The approximate order time
• The payment amount

Unless a promotion states otherwise, only one discount code can usually be used per order.

Discount codes generally cannot be added or applied retroactively after an order has been placed.

Taitiy ships to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, or U.S. territories.

For countries or regions outside the United States, please email support@taitiy.com before placing an order. Our customer support team can confirm whether delivery is available, which shipping options may be offered, and whether additional charges would apply.

Eligible orders within the contiguous 48 U.S. states receive free standard shipping, with no minimum purchase requirement.

Any additional charges for special destinations or shipping services will be communicated before fulfillment.

Orders within the contiguous 48 U.S. states are estimated to arrive within 2–6 business days. Actual delivery times may vary depending on product availability, the shipping address, holidays, weather, and carrier conditions.

Once your order ships, we will email you a tracking number and link.

Use the link in the email to check the latest delivery updates on the carrier's website.

Not necessarily.

If your order contains multiple items, they may:

• Be packed in separate boxes
• Ship from different warehouses
• Have separate tracking numbers
• Arrive on different dates

Please track each package using its corresponding tracking number.

Most standard packages do not require a delivery appointment.

Signature requirements depend on the carrier, delivery address, and order value. Please check your tracking information for the latest details.

No.

Taitiy's standard shipping service does not include:

• Bringing furniture into a specific room
• Carrying furniture upstairs
• Unpacking
• Removing packaging materials
• Furniture assembly

Some larger furniture items may be delivered curbside only. Please arrange help in advance for large or heavy items.

First, check:

• Your front door, garage, side door, and other safe delivery locations
• Whether a household member accepted the package
• Whether a neighbor received it by mistake
• Your apartment front desk, building management, or mailroom
• Any delivery photo provided by the carrier

Some carriers may update the delivery status before completing delivery. If the package still has not appeared after 24 hours, contact the carrier and email support@taitiy.com with your order and tracking numbers.

Please inspect the outer packaging, product, and parts as soon as your order arrives.

We recommend emailing support@taitiy.com within 48 hours of discovering the issue and including:

• Your order number
• A description of the issue
• Clear photos of the damaged or incorrect item
• Photos of the outer shipping box
• A photo of the shipping label
• The number of any missing or damaged part
• A video, if needed

If we confirm shipping damage, a manufacturing defect, missing parts, or an incorrect item, Taitiy will provide an appropriate solution based on the situation, such as:

• Sending replacement parts at no cost
• Replacing the product
• Arranging a return and refund
• Providing another reasonable resolution

Customers will not be responsible for the cost of resolving confirmed product quality issues or incorrect shipments.

Most Taitiy furniture arrives flat-packed and requires customer assembly.

The package generally includes:

• Clearly numbered parts
• Assembly hardware
• Basic assembly tools
• An illustrated instruction guide

Please refer to the product page and assembly instructions for the requirements of your specific item.

Most products take approximately 15–40 minutes to assemble.

Actual assembly time depends on the product, your experience, and the tools used. We recommend two adults for larger or more complex pieces.

Many products include basic assembly tools, but the contents vary by item.

Before starting, review the instruction guide and check all parts. Some products may also require a standard household screwdriver or another basic tool.

Email support@taitiy.com and include:

• Your order number
• The product name
• The missing part number
• Photos of the package contents
• A photo of the product label

If you have lost the instructions, we can provide a digital copy and help identify the part you need.

Taitiy does not currently provide in-home assembly.

If you hire an independent assembly provider, we recommend keeping the original packaging and protective materials until you have confirmed that all parts are present, the surfaces are undamaged, and the item can be assembled correctly.

Before you begin:

• Assemble the furniture on a rug or other soft surface
• Check all parts against the instruction guide
• Start by hand-tightening connectors
• Fully tighten them after confirming the structure is correct
• Avoid overtightening screws
• Do not drill additional holes or alter the product structure
• Have two adults assemble larger pieces

Eligible products may be returned within 30 days of delivery.

Before sending an item back, email support@taitiy.com for return instructions and an authorized return address. Do not send it back to the original shipping address.

Returned items should be in like-new, resalable condition and include:

• All product components
• Hardware
• Assembly tools
• User or assembly instructions
• The original shipping box
• Internal foam and protective materials

Assembled furniture must be fully disassembled before being returned.

If inadequate packaging causes damage during return transit, Taitiy may deduct an amount from the refund based on the loss in value.

Taitiy will cover reasonable return shipping costs if the return is due to:

• A manufacturing defect
• Shipping damage
• Missing essential parts
• An incorrect item

The customer is responsible for return shipping if the return is due to:

• A change of mind
• Selecting the wrong size
• A color or style preference
• No longer needing a product that has no quality issue

The applicable return shipping cost will be explained when customer support reviews the return request.

Yes, provided all of the following conditions are met:

• You request the return within the 30-day return window
• The product remains in like-new condition
• It has no obvious scratches, structural damage, or signs of wear
• It is fully disassembled before return
• All parts and hardware are included
• It is returned in its original packaging or other sufficiently protective packaging

The following products are generally not eligible for return:

• Products that have been painted, sanded, or substantially modified
• Products damaged through improper use
• Products with obvious wear or customer-caused damage
• Products missing essential parts that cannot be replaced
• Custom or personalized products
• Products marked as final sale or non-returnable

Do not send a return to the address on the original shipping label or directly to Taitiy's office address.

Contact customer support first to receive the designated address and instructions for your return. Returns sent without authorization may not be identified, tracked, or processed.

Once the returned product reaches the authorized warehouse, it is normally inspected within 3 business days.

After the return is approved, the refund will be issued to the original payment method. Depending on your bank, card issuer, or payment provider, it may take another 5–7 business days to appear in your account.

Taitiy does not currently offer direct exchanges.

If you would like a different color, size, or style, please return the original item through the return process and place a new order for your preferred product.

Taitiy furniture comes with a 1-year limited warranty. Under normal residential use, the warranty covers eligible defects in materials and workmanship. Specific coverage may vary by product.

The limited warranty generally does not cover:

• Normal wear and tear
• Natural variations in wood color and grain
• Accidental damage
• Misuse
• Improper assembly
• Exceeding the stated weight capacity
• Unauthorized modifications
• Damage caused by unsuitable cleaning products
• Damage caused by sunlight, moisture, or extreme temperatures
• Heavy use in commercial or other non-residential settings

Email support@taitiy.com and include:

• Your order number
• The product name
• A detailed description of the issue
• Clear photos or video showing the issue
• A photo of the product label
• The affected part number
• A full photo of the product, if needed

Our customer support team will review the information and explain the next steps.

We recommend the following:

• Dust with a soft, dry microfiber cloth
• Wipe up spills immediately
• Clean with a slightly damp, soft cloth and dry the surface afterward
• Avoid abrasive cleaning tools
• Avoid bleach and harsh chemical cleaners
• Keep furniture out of prolonged direct sunlight
• Keep it away from radiators, fireplaces, and other heat sources
• Use coasters, placemats, and furniture pads
• Maintain relatively stable indoor temperature and humidity

For more detailed care instructions, please see our Product Care Guide.

Lift furniture when moving it instead of dragging it across the floor.

Before moving an item with casters:

• Remove objects that could fall
• Unlock the casters
• Move the item slowly
• Lock the casters again once it is in place

Do not lift an entire piece of furniture by its shelves, hooks, rails, or tabletop edges.

Customer support email: support@taitiy.com

Business hours: Monday–Friday, 9:00 AM–6:00 PM

Time zone: CST/UTC+8

Typical response time: 1–2 business days

For order-related questions, include your order number so our team can assist you more quickly.