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Frequently Asked Questions
How long does shipping take?
Most U.S. orders arrive within 5–7 business days after dispatch. You'll get tracking by email as soon as your order leaves the warehouse.
What is your return policy?
You have 30 days from delivery to return eligible items. See our Returns page for step-by-step instructions.
Do I need tools to assemble?
Most pieces include the needed hardware and an illustrated guide; basic household tools are sometimes helpful. See Assembly Instructions for details.
What is the warranty?
All furniture carries a 3-Year Limited Warranty against manufacturing defects. Full terms are on our Warranty page.
Are the materials sustainable?
Yes—our core material is responsibly sourced rubberwood, a by-product of the latex industry, finished with low-VOC coatings.
Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Can I change my shipping address after my order is placed?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
